For shoppers
Shipping & Delivery
Dispatch times, tracking and what to do if a parcel is late.
Effective and last updated: 15 October 2026
Dispatch
The seller must dispatch within the time shown on the listing and provide valid tracking within 72 hours where tracking is required. Delivery estimates vary by origin, destination, customs and carrier.
Tracking
Every tracked shipment shows its carrier and tracking number on the order page. False, recycled or unrelated tracking is prohibited. Carrier scans may take time to appear after acceptance.
Late or missing
If tracking does not activate, stops moving, shows the wrong destination or the parcel misses its promised window, contact the seller from the order. If unresolved, open a case under buyer protection.
Addresses
We can only change a delivery address before the seller marks the order as packed. Ask the seller straight away through order messages.