Contact & Support

Shoppers

Start from your order page: message the seller, or open a case if something is wrong. That way we see the order details straight away.

Anything else: hello@bazaretti.com. Include your order number so we can help on the first reply.

Sellers

Use your dashboard for orders, messages and cases. For verification, wallet or payout questions, write to us from the email address on your seller account.

Response times

We aim to answer support messages within one business day and begin reviewing escalated cases within two business days. Complex payment, carrier, verification or legal investigations may take longer, and we keep the case status updated.

Appeals and urgent safety reports

For an appeal, write from your registered email and include the order, listing or decision reference, why you believe it was wrong, and supporting evidence. Do not create another account to bypass a restriction.

For an unsafe, recalled, counterfeit or illegal product, include the product link, order number if applicable, photos and the specific risk so our team can act quickly.

Company

SELLERPRO INTERNATIONAL BUSINESS TECHNOLOGY HOLDINGS LIMITED

Unit B53, 2/F, Kwai Shing Ind Bldg Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong