Refunds & Returns Policy

When you can return

Report a missing, damaged, faulty, counterfeit, incomplete, wrong or materially misdescribed order within 30 days from delivery. If it never arrives, report it after the last promised date. Any mandatory consumer rights continue to apply.

Change-of-mind returns follow the listing and applicable law. Returned goods should be complete and in the received condition except for inspection reasonably needed to discover the problem.

How to start

Open your order, choose the item, pick a reason and describe the problem. Photos help a lot with damage.

The system records the request, notifies the seller and tracks the response. If you cannot agree, escalate the case; our internal team reviews the order, listing, tracking, messages and evidence.

How you get your money

Approved refunds are submitted to the original payment method unless a documented, lawful and provider-approved exception applies. A refund is complete only after provider confirmation; the date it appears depends on the provider and your bank.

Where policy or law requires, the approved amount includes the item and applicable delivery charge. A seller cannot block a final approved refund, though either party may provide evidence or use the appeal process.

Not covered

Buyer-caused damage, normal wear, misuse, unauthorized alteration, false claims and issues clearly disclosed before purchase are not covered, unless applicable law says otherwise.